Website & Email Questions
Q. How do I submit my edit or change requests?
A. Please contact our technical support team by email at support@radiusonline.com. Please include your company name, domain name, your name, email address and detailed description of the request.
Email support and 1 hour per month of website support and editing is included with each Radius Online package. Website support and edits are defined as any requests or assistance with editing any portion of the website and tools. Examples of website support and edit requests include: changes with website text (business name, address, telephone number, fax number, business hours, email address, etc ), images, movies, additional pages, and phone support. Edit requests and changes exceeding 1 hour per month will be billed $65.00 per hour to your account. Any unused support and edit requests will not rollover to the following month.
Q. How do I get my username and password to my website?
A. Please contact our technical support team by email at support@radiusonline.com to request your username and password. Please include your domain name, company name, and contact name.
Q. I'm having problems logging in with the password, what am I doing wrong?
A. Please remember that passwords are case sensitive meaning "ABC123" is not the same as "abc123." Passwords must also be a minimum of 6 and a maximum of 12 alpha and/or numeric characters. Please remember the case you select.
Q. Where do I check my mail?
A. Open up a web browser (Microsoft Internet Explorer, Mozilla Firefox, Sarfari, etc) and at the address bar, type http://mail.(your domain).com
Q. How many email accounts can I have?
A. You are provided with 20 email accounts with our packages. There may be an additional fee for additional email accounts. Please contact support for a price list.
Q. Why am I unable to log into my web mail account?
A. When logging in to your webmail, you must have caps lock off. Please remember that username and passwords are case sensitive. Please remember the case you select when you first created the username and password.
You can try to clear you temporary internet files or cache on the internet browser you are using. If this does not work try another internet browser (Microsoft Internet Explorer, Mozilla Firefox, Sarfari, etc) or email support: support@radiusonline.com.
Q. What is webmail?
A. Web Mail is Web-based e-mail service just like Hotmail, Yahoo Mail, etc.
Q. Are my email accounts protected from spam?
A. Your email accounts are protected from email accounts and ip address who are listed on spam lists and blacklists.
Billing Questions
Q. What kind of payments do you accept?
A. We accept all major credit cards (VISA, Mastercard, American Express and Discover) and checks. All accounts will be set to monthly automatic debit.
Q. How do I obtain my invoices?
A. You may view your invoices within your control panel or contact our billing department at billing@radiusonline.com
Q. How do I renew a domain name?
A. Please contact our technical support team by email at support@radiusonline.com.
Q. How do I transfer my site to Radius Online?
A. Please contact our technical support team by email at support@radiusonline.com.
Q. How long does it take to have a Radius website set up?
A. The process generally takes up to10 - 15 business days. We first purchase your domain name, build your site, and add your company’s information. After the website is complete, you will receive an email of your login information for your control panel to access your website, email and billing. Once you received this email, please be sure to review your website. You can request edits to your website by using the Self Service Portal or emailing us at support@radiusonline.com
Q. How long do domain name transfers take?
A. To transfer your domain name to our account, you must have your username and password to your domain registar. Make sure your whois contact information is correct with a valid email address. Once you have this information, please contact us and we will initiate the transfer process. Your current domain registar will send a confirmation email that you will need to open and approve. Once these steps have been completed, domain name transfers usually take about 24-48 hours.